Support and Maintenance

NETCO’s Operation Centre (NOC) is staffed by fully certified and bonded service representatives and is in constant communication with the processing centres and hardware and software vendors. NETCO’s dedicated technical service team is available 24X7 to support you and ensure maximum service availability and fast resolution time.

Reliability

• Unparalleled customer service support
• Prompt, factory-trained technicians
• Parts and labour warranty and a choice of maintenance protection programs
• On-line monitoring system alerts our operations personnel to contact you immediately for any service issues or machine error to maximize your uptime
• Optional real-time online ATM activity reports– simply go to a dedicated web site to view up-to-the-minute reports for your machine – no need to wait for monthly reports. This service also helps you better manage your ATM cash levels